Online Return Policy

If you are not satisfied with your purchase, you can send it back within 14 days for a refund or credit. After 14 days, the item becomes the final sale. 

Please Note

The item must be unworn, unwashed, unaltered, and undamaged with the original tags attached. It must also be in the original packaging and without any makeup stains. If stains are found, JRB Style has the right to ship the item back without a refund. 

We reserve the right to refuse the return if received in an unacceptable condition.

We cannot process any products that are returned without our prior knowledge.

We are not liable for return item(s) that are lost or damaged.

The buyer is responsible for return shipping costs and has to provide a tracking number in order to receive a full refund.

If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

​Custom dresses

Custom dresses are made specifically to the measurements you provide (bust, waist, hip, height, and hollow-to-floor). That means no one else will be able to wear that dress once it’s completed. Because of this, we are unable to accept any returns on custom-size dresses. Please make sure to double-check all your measurements and color choice, while following our measuring guide and color chart.

While we will make your order according to the measurements provided, it is only basic custom sizing, so you may need additional alterations at your expense once you’ve received the dress for your ideal fit.

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Sale items

Only regular-priced items may be refunded. Sale items are all final.

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How to return:

1. Contact jrbstyle.store@gmail.com within 3 days upon receiving your order.

2. Once we have approved your request, we will provide you with a return address. Customers should pay the shipping fee to send the dress back.

3. When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request.

4. Once confirmed, the refund will be credited back to the original payment method within 10-15 days (the processing time depends on your payment method and bank).